Shipping policy
Shipping Policy — Modlab Custom Watches
Thank you for shopping at www.modlab-watches.com. We understand that receiving your items quickly is important to you, so we make every effort to process your order promptly.
Shipping Methods and Costs
We offer worldwide free shipping on orders over 150€.
Order Processing
Orders are typically processed within 4–7 working days.
Once your order has been processed, you will receive an email confirmation with your shipping details and tracking number.
International Shipping
We ship worldwide.
All international orders are shipped with custom duties, import taxes, and fees already paid. You will not need to pay anything additional upon receiving your package.
Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email.
Visit our Tracking Page on our website and enter your order number and email address to check your delivery status.
Shipping Restrictions
Due to shipping limitations, we may not be able to ship to certain countries.
To confirm whether we can ship to your location, please proceed to checkout.
If your payment is successful, it means we are able to ship to your country.
Lost or Damaged Shipments
If your shipment is lost or damaged, please contact us immediately at:
We will work with the shipping carrier to resolve the issue as quickly as possible.
Changes to Your Order
Once an order has been shipped, we cannot change the shipping address or any other details.
Please ensure all shipping information is correct at the time of purchase.
Why Our Watches Take 7–15 Working Days to Reach You
At Modlab Custom Watches, we take pride in crafting high-quality custom timepieces that not only keep time but tell a unique story.
Our dedication to detail and craftsmanship requires time — this is why your custom watch may take 7–15 business days to reach your doorstep.
Please note that delivery times may be affected by factors beyond our control, such as customs delays or holidays.
Handcrafted Excellence
Our watches are not mass-produced.
Each timepiece is meticulously assembled by skilled artisans who pour their expertise, precision, and passion into every component.
Customization at Its Finest
We understand that each customer has a unique style.
You can customize various components of your watch — including the case, dial, hands and straps — to create a personalized design.
Personalization Takes Time
Once we receive your order, we begin gathering the components needed to fulfill your custom design.
Some components are readily available, while others may need to be specially ordered to match your selections.
This ensures your watch is truly one-of-a-kind.
The Art of Assembly
Once the components are prepared, our artisans begin the delicate process of hand-assembling your watch.
This detailed craftsmanship ensures a perfect fit and exceptional quality.
Quality Assurance
Before shipping your personalized timepiece, it goes through a rigorous quality control process.
We test each watch for accuracy, durability and overall performance to ensure it meets our high standards.
Worldwide Delivery
After passing all quality checks, your watch is prepared for secure worldwide shipping.
We ensure your custom timepiece is packaged safely for its journey to your doorstep.
Your Unique Timepiece Awaits
We understand that waiting for your handcrafted watch can be exciting — and sometimes requires patience — but we are confident that the beauty and craftsmanship of your custom timepiece will make it worthwhile.
At Modlab Custom Watches, we create watches that do more than tell time — they tell your story.
Thank you for trusting us to craft a piece that reflects your personality and style.
Your custom watch is on its way, and we can’t wait for you to experience the artistry behind every component.